Privacy Policy

Effective Date: 20-02-2024

Emerald City Plumbing and Heating (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website https://emeraldcityplumbingandheating.com (the “Site”).

1. Information We Collect

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information You Provide

• Contact Information: Name, email address, phone number, and address.
• Payment Information: Credit card details or other payment method details when you make a purchase.
• Service Requests: Information you provide about the plumbing or heating services you need.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and the pages you visit.
• Cookies: We use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your service requests.
• To communicate with you regarding appointments, services, and support.
• To improve and optimize our website and services.
• To analyze trends and monitor website performance.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with third parties to help us provide services, including:

• Payment processors (to handle transactions securely).
• Service providers (to assist in providing technical and operational support).

We may also disclose your information to comply with legal obligations, such as responding to lawful requests by public authorities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete it.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of your personal data.
• Correction: You can request corrections to your personal data.
• Deletion: You can request the deletion of your personal data.
• Objection: You can object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at emeraldcityplumbingcorp@gmail.com.

6. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: emeraldcityplumbingcorp@gmail.com
• Phone: 631-255-0287